Terms & Conditions


Please read the following terms and conditions carefully.

By using this site you are signifying that you are in agreement with our terms and conditions. Bear Essentials reserves the right to modify, change or update these terms at any time.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. All supplied credit information is transmitted via Stripe and PayPal.

After a transaction, your private information (credit cards) will not be stored on our servers.

Your Agreement with Us

By using BearEssentials.ie, you agree to use it only in a manner that is consistent with the conditions listed and in compliance with all applicable laws and regulations. You may not use BearEssentials.ie for unlawful purposes, infringe upon Bear Essentials or third party rights, restrict or stop third parties from enjoying or using, use the site for obscene, offensive, indecent or threatening purposes.


Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Bear Essentials or any of its affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


The user may download or copy materials for personal use only but the copyright therein shall be maintained in Bear Essentials. Links to this site are not permitted (other than to the Home Page), except with prior written consent. This is the same for images.


All trademarks on this site such as Bear Essentials, Steiff, Charlie Bears, Bukowski or others are trademarks of the respective companies and you may not use these marks without express written permission.


In the event that you do not agree to be bound by these terms and conditions please refrain from using our site or placing orders with Bear Essentials. “I have read Bear Essentials standard terms and conditions of business, its liability disclaimers and its policy in relation to intellectual property, confidentiality and privacy, data protection, links to external websites and general disclaimer and agree to be bound by these provisions in relation to my use of Bear Essentials Website www.bearessentials.ie”

Privacy Statement

Bear Essentials trading on-line as BearEssentials.ie will not forward or circulate customer information to any other party and will uphold customer confidentiality/privacy at all times. If you require that your personal information be removed from our files, please send us an email.

At BearEssentials.ie we are committed to protecting the online privacy of visitors to our websites. This Privacy & Cookie Policy explains how BearEssentials.ie handles the personal information that you provide to us on websites controlled by BearEssentials.ie and which link to this Privacy & Cookie Policy (together referred to as “BearEssentials.ie website(s)”). This Privacy & Cookie Policy also describes the collection of certain other types of technical and web browsing information through the use of ‘cookies’ and related technologies on BearEssentials.ie websites.

Unless otherwise specifically noted, this Privacy & Cookie Policy does not apply to personal information collected from you offline, to BearEssentials.ie websites that do not link to this Privacy Policy, to residents of the United States, or to third-party websites to which BearEssentials.ie Web Sites may provide a link. Your use of BearEssentials.ie websites is subject to this Privacy & Cookie Policy and the online Terms of Use.

Please read this Privacy & Cookie Policy before using BearEssentials.ie websites or submitting personal information to us.

What is “personal information” as referred to in this Privacy Policy?

“Personal information” means information that identifies you, or could be used to identify you, and which is submitted to and/or collected by BearEssentials.ie websites. Examples of personal information include your name, your postal address, your e-mail address and your telephone number. Such information is only collected from you if you voluntarily submit it to BearEssentials.ie.

How does BearEssentials.ie collect information online?

BearEssentials.ie collects information in two ways:

Personal Information voluntarily submitted by you:
BearEssentials.ie collects personal information that you enter into data forms on BearEssentials.ie websites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various products, topics or promotions, register for BearEssentials.ie services, contact BearEssentials.ie customer service, or participate in BearEssentials.ie surveys. If you choose to provide personal information through our websites, we will collect and retain that information in an accessible form. To protect your privacy, you should not provide BearEssentials.ie with any personal information that is not specifically requested.

Passive Collection of Non-Personal Information & use of ‘Cookies’:
BearEssentials.ie websites log certain non-personal ‘technical’ information about your visits to BearEssentials.ie websites without you actively submitting such information. Information logged is confined to the following items:

  • the visitors IP address
  • the type of web browser and operating system used by the website visitor
  • the ISP used by the visitor
  • the top-level domain name used (e.g. .ie, .com, .org, .net)
  • the URL of the previous website from which you accessed the BearEssentials.ie website, including any search terms used

This information is collected using various technologies, such as ‘cookies’, and ‘web beacons’.

Cookies are small data files that are automatically sent from a web server to your browser and stored on your computer. Cookies can only be read by the server that sent it to your web browser. Web beacons (also referred to as GIF files, pixels or Internet tags) may be used by web servers to identify a unique cookie on your browser, recognise you as a previous visitor to our website, and collect anonymous information about your visit.

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Trade Inquiries

We welcome trade inquiries and any interest in our products from businesses that wish to sell Bear Essentials Teddy Bears. In the event that you are interested in our wholesale terms/condition/products please follow this link and contact anke@bearessentials.ie or phone +355 877610537 and we will answer any of your questions.

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Payment Options

We accept payment online by VISA, MasterCard, American Express, Laser, Visa Debit or PayPal. You may also pay ‘offline’ via Cheque, Bank Draft, Postal Order or Bank Transfer. Goods will only be shipped once payment has been received in full. All products remain the property of Bear Essentials until payment is received in full. All transactions are processed in Euro and currency conversions are a guideline based on an estimate exchange rate only.

We use Stripe www.stripe.com and PayPal and also Sumup regarding payments for our teddy bear hospital to securely process payments using the latest encrypted secure SSL technologies. This is to ensure your security. Your credit card details are not visible to us nor are they stored on our servers.

Because everything has to be manually typed into the website pricing mistakes can happen. We try our best to make sure all prices are correct but we will not honor and are not legally obliged to honor mistakenly priced items.

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Experience Gifts & Vouchers

All vouchers are valid for 12 months from the date of issue. The voucher must be activated with us before the expiry date. Workshop vouchers have to be booked with us at least 3 weeks in advance.

Workshop & Event Cancellation

Any cancellations up to 10 days before the event will be fully refunded thereafter you will loose your deposit. Deposit for school tours & other large groups €50, deposit for family events €30, deposit for single bookings €15.

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Shipping & Delivery

We do ship Express Post in Ireland (€7.50) and Priority Parcel anywhere else worldwide. Delivery charges are based on product weight and destination. We have a huge customer base in the UK and items ship up to 1kg for €10.80, Germany up to 1kg €12.

Every effort will be made to have your products dispatched next day. On occasion where we attend trade shows over a few days we will email you. You can track your items here.

Delivery Times: Ireland 1-2 working days, UK 2-4 working days, EU 5-13 working days, outside of the EU 7-16 working days.

If parcel is returned to us because it couldn’t be delivered Bear Essentials is not liable to refund the postage. If you are not in to sign for the delivery, most couriers will leave a note regarding pickup or new delivery arrangement. But if they don’t leave a note and parcel ends up in a depot to be returned to us we will just refund you the value of the product, because we still have to pay your postage.

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Returns Policy

If you are not satisfied with your product please note we can only refund (excluding delivery charge) or exchange a product if we receive it back to our shop within 14 days of receipt. Please contact us first if you like to send your purchase back. Returned product must be unused, in its original packaging and in perfect condition. Please note that returns cannot be accepted for Personalised Products.

Where a product is faulty, it must be sent back in its original packaging. As soon as we receive the return, the product will be sent to the supplier for inspection. The supplier will either fix the faulty product or if necessary we will get a replacement product sent out without delay. We are not responsible for any damage that arises after the product has been in your own use. On those occasions you have the option to check your teddy bear into our Teddy Bear Hospital.

We are not liable for any additional damage to teddy bears checked in to our Teddy Bear Hospital.

  • Please contact us to arrange your return by emailing info@bearessentials.ie or calling +353 877610537 with your Order Number and reason for the return.
  • If returning the item by post please include a note with the product stating the reason for the product return, along with your name, address, daytime phone number and Order Number.